Terms of service

Last updated: 21 October 2026

These Terms of Service apply when you visit phonechase.co, buy from us, book a repair or ask us to buy your device. By using our website or services, you agree to these terms. If you don't agree, please don't use the site.

Who we are

Phone Chase (ABN 92 231 544 651)
Shop 39 (The Mark Centre), 3-15 Orchid Avenue, Surfers Paradise QLD 4217
Phone: 0485 685 983
Email: hello@phonechase.co

In these terms, "we", "us" and "our" mean Phone Chase. "You" means the person using the site or our services. Our online store runs on Shopify.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For example, goods must be of acceptable quality and match their description, and services must be provided with due care and skill. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Nothing in these terms, or anywhere else on our site, limits or excludes those rights. Our own warranties, return terms and policies are in addition to them.

Using our website

  • You must be 18 or older, or have a parent or guardian's permission, to buy from us.
  • Use the site lawfully. Don't misuse it, interfere with its security, scrape it, send malicious code, or submit false or misleading information.
  • We may refuse service, or restrict access to the site, where we reasonably believe these terms have been breached.
  • Content on the site, including text, photos and logos, belongs to us or is used with permission. Don't copy or reuse it without our written permission.

Products, prices and descriptions

  • Prices are in Australian dollars (AUD) and include GST unless we say otherwise.
  • We take care to describe our products accurately. Screen colours vary, so a product may look slightly different in person. Refurbished and pre-owned devices are graded by condition, and each listing shows that device's details.
  • Stock is limited. If a product is no longer available, or a price or description is wrong, we may cancel the order and refund you in full.
  • We may change prices and products at any time. The price at the time you place your order applies.

Orders and payment

  • Your order is accepted when we confirm it by email or dispatch it. We may decline or cancel an order, for example if an item is unavailable or we can't verify the order. If we cancel, we refund anything you've paid.
  • Payment is processed by our payment providers. We don't see or store your full card details.
  • Afterpay and other third-party payment options are provided by those companies under their own terms. Read their terms before you use them.
  • We run fraud checks on orders. We may ask you to verify your details, and click and collect is not available for orders flagged by our fraud checks.

Shipping, returns and warranties

These pages form part of these terms:

Repairs

When you book a repair, we explain the options and costs before we start. Deposits, cancellations, diagnostic fees and warranty are covered in our Repair Warranty. Mail-in repairs are covered in our Mail-In Repairs page.

Please back up your data before any repair. Repairs can involve resetting a device. We take care with your device and data, but we can't guarantee that data will be kept, and the repair warranty does not cover data loss.

Collecting your device after a repair

We'll tell you when your device is ready and what is owing. Please pay and collect it, or arrange its return, promptly. Our repairs and inspections are subject to the Disposal of Uncollected Goods Act 1967 (Qld). If a device is not paid for and collected within 6 months of our notice that it is ready, we may sell it as that Act allows, after giving you written notice. Any money left after our charges and the costs of sale will be paid to you, or to the Public Trustee of Queensland if we can't find you.

Selling or trading in your device to us

  • Quotes given online or by phone are approximate. The final price is confirmed when we inspect the device in store.
  • You must be the owner of the device, or authorised by the owner to sell it. We may ask for photo ID, and we may record details of the device and seller as the law requires.
  • You must sign out of all accounts (such as Apple ID, Google or Samsung) and remove any passcode. We can't buy devices that are locked, reported lost or stolen, or not yours to sell.
  • You're not obliged to sell once you've received a quote. We aren't obliged to buy.

Third-party links and tools

Our site may link to other websites or use third-party tools. We don't control them and aren't responsible for their content or practices. Please read their terms and privacy policies.

Reviews and feedback

If you post a review or send us feedback, you confirm it is honest and doesn't break the law or anyone's rights. You give us permission to use it, including publishing it on our site and in our marketing. We may remove content that is unlawful, abusive or misleading.

Limits on our liability

To the extent the law allows, and without limiting your rights under the ACL, we are not liable for indirect or consequential loss, such as lost profits, lost business or lost data, that was not reasonably foreseeable. We do not guarantee that the website will always be available or error-free.

Where the law allows us to limit our liability for a breach of a consumer guarantee, we limit it to resupplying the goods or services, or paying the cost of having them resupplied.

Privacy

How we handle your personal information is explained in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version on this page, with its "last updated" date, is the one that applies. Changes don't affect orders you've already placed.

General

  • These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland.
  • If any part of these terms is found to be unenforceable, the rest still applies.
  • If we don't enforce a right straight away, we haven't given it up.

Contact us

Questions about these terms? Email hello@phonechase.co or call 0485 685 983.