RETURN & EXCHANGE

14-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free 14-day return policy. Please review the following terms and conditions:

Eligibility Criteria:

    • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
    • Certain items such as perishable goods, personalized items, and gift cards are not eligible for return.

Initiating the Return:

    • To initiate a return, please contact us at  contact@phonechase.co within 14 days of receiving your purchase to obtain a Return Merchandise Authorisation (RMA) number.

    • You can reach our customer service team via email, live chat, or through our online contact form.
    • Please provide your order number and a brief explanation of why you are returning the item.

Return Shipping:

    • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
    • We recommend using a trackable shipping method to ensure the safe return of your item.

Return Condition:

    • Returned items must be in their original condition, including tags and labels.
    • Any items returned that are damaged, used, or missing parts may be subject to a restocking fee.

Refund Process:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Exchanges:

    • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
    • Exchanges are subject to product availability.

Final Sale Items:

    • Certain items marked as final sale are not eligible for return or exchange unless they are defective or damaged upon receipt.
    • Unfortunately, we cannot accept returns on sale items or gift cards.

Contact Information:

    • If you have any questions about our return policy, please contact our customer service team for assistance.

 

By making a purchase from us, you agree to abide by the terms and conditions of our return policy. We reserve the right to amend or update this policy at any time without prior notice.

Thank you for shopping with us! We appreciate your business and strive to provide you with the best possible shopping experience.