WARRANTY & RETURNS POLICY

This warranty applies whenever Phone Chase ('we', 'us', 'our') supplies refurbished or pre-owned smart devices to the customer ('you', 'your').

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Under ACL, you are entitled to a remedy if the product you receive:

  • Has a major fault (cannot be fixed or is significantly different from what was described).
  • Is not fit for its intended purpose or does not do what we said it would.
  • Does not meet acceptable quality standards (e.g., it is faulty, damaged, or unfit for use).

For major failures, you are entitled to a replacement, repair, or refund, at your choice. For minor faults, we will first offer to repair the device or, if that’s not possible, replace it or refund you. These consumer rights apply beyond our standard return policy and are not limited to any specific period.

14-Day Change-of-Mind Returns

If, within 14 days after receiving your device, you change your mind, you can request a return under this policy. To be eligible for a refund, the device must:

  • Be in the same condition as received, with no signs of use.
  • Be returned with its original packaging and all included accessories.
  • Be free of any passcodes or accounts (e.g., Apple ID, Google accounts).

If the device is returned missing accessories, with damage, or locked to an account, a restocking fee may apply, or the return may be rejected. We will not be responsible for returning any additional items sent with the device.

If your device was damaged in transit, please report the issue within 4 business days of delivery and provide images of the item and packaging to assist with the claim process.

6-Month Warranty against defects

We provide a 6-month limited warranty covering defects and malfunctions in refurbished and pre-owned smart devices purchased directly from us. This warranty begins on the date of purchase and covers the following:

Covered Items:

  • Hardware Defects: Malfunctions in the motherboard, battery, internal sensors, screen, buttons, cameras, microphones, speakers, and other integral components.
  • Software Issues: Issues with pre-installed software and firmware malfunctions.

Exclusions:

This warranty does not cover:

  • Physical Damage: Cracks, dents, or any damage resulting from drops, impacts, or misuse.
  • Water Damage: Any damage caused by liquid exposure, including corrosion or rusting.
  • Tampering and Unauthorised Repairs: Any modification or repair performed by unauthorised service providers.
  • Accessories and Peripherals: Issues caused by non-recommended accessories.
  • Cosmetic Wear: Scratches, scuffs, or other signs of normal use.
  • Water Resistance Disclaimer

Refurbished devices sold by Phone Chase do not maintain their original water resistance due to the refurbishment process. Water damage is not covered under the warranty.

Warranty Claim Process

To make a warranty claim:

  1. Contact Us: Email contact@phonechase.co with your purchase receipt and a description of the issue.
  2. Device Inspection: You may be required to send the device to us for assessment. The cost of shipping to us is your responsibility.
  3. Repair or Replacement: If the issue is covered under warranty, we will repair the device, replace it with an equivalent model, or provide a refund. Return shipping for repaired or replacement devices will be covered by us.

If your claim is found to be invalid upon inspection, you will be responsible for the cost of return shipping.

Limitation of Liability

This warranty is in place of all other warranties, express or implied. Phone Chase will not be liable for any incidental or consequential damages, including but not limited to loss of data, loss of use, or any indirect damages.

Thank you for choosing Phone Chase. We are committed to providing high-quality refurbished and pre-owned smart devices with reliable support.