We're proud of our repairs, and we stand behind them. This page covers our repair warranty, cancellations and deposits, and the diagnostic fee.
3-month repair warranty
We warrant the parts we fit and our workmanship for 3 months from the day your repair is completed. If the repaired part fails because of a defective part or our workmanship, we'll repair or replace it at no charge.
The warranty is for the original customer and covers only the part that was repaired or replaced.
Want longer cover?
You can upgrade your repair warranty to 6 or 12 months on any repair. Ask us in store.
What's not covered
- Accidents, drops, impacts, bending, misuse or neglect.
- Liquid or moisture damage, before or after the repair. Liquid-damaged devices can be repaired, but without warranty.
- Physical damage after the repair, such as cracks, pressure marks or screen lines.
- Repairs, opening or modification by anyone other than Phone Chase.
- Removed or tampered warranty seals.
- Other parts of the device, or faults that existed before the repair.
- Software problems, data loss, and normal battery wear (unless we replaced the battery and it's faulty).
- Damage from third-party chargers, cables or accessories.
- Water or dust resistance, which can't be guaranteed after any repair.
Your repair choices
Before we start, we explain your options and costs (for example, an OLED screen compared with an INCELL screen). We recommend what we think is best for durability and value, not just the dearest option. If you choose a lower-cost option, the warranty still covers that part and our workmanship, but it may look or perform differently from the original.
Cancellations and deposits
Repairs aren't covered by our change-of-mind returns. Once a repair has started or parts have been ordered for you, it can't be cancelled for change of mind.
- If we take a deposit to order parts (usually $50 to $100), it's non-refundable if you change your mind. It's credited to your final price if you go ahead.
- If we can't complete the repair or the part isn't available, we refund the deposit.
- A repair paid for on collection can't be cancelled once paid.
- If you cancel before a repair is finished, we may charge a fee that reflects the parts ordered and the time already spent.
Diagnostic fee
Quick external checks are free. Where we need to open a device or run substantial diagnostics before we can recommend a repair, a $99 diagnostic fee applies. For water-damaged or dead devices, it is charged upfront and covers our time and resources to find the fault and the fix. We'll explain it before we start. If you go ahead with the repair, the $99 is credited toward the total repair cost. If you decide not to proceed, it is non-refundable.
How to make a warranty claim
- Contact us as soon as you notice the fault. Email hello@phonechase.co or call 0485 685 983 and include your repair receipt or invoice.
- Bring the device in for inspection. If you're outside the Gold Coast, ask us how to send it in.
- We assess the device and tell you the outcome. Continued use of a faulty device can affect a claim.
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services are provided with due care and skill. If a repair isn't up to standard, you may be entitled to have it fixed or to a refund, depending on the problem.
This warranty is in addition to those rights and doesn't limit them.
