Mail-In Repairs

How mail-in repairs work

Not on the Gold Coast? Post your device to us. We repair it and post it back to you, tracked.

1 • REQUEST A REPAIR ESTIMATE

Fill in our repair estimate form with your device details and the problem. Photos or a short video help us assess it.

2 • REVIEW YOUR QUOTE

We send a detailed estimate within 1 to 2 business days. If you're happy with it, confirm by replying to our email.

3 • PREPARE YOUR DEVICE

Follow the checklist below to back up your data and pack your device safely.

4 • POST YOUR DEVICE TO US

We send you our shipping address once your quote is approved and your booking is confirmed.

5 • TRACKING AND UPDATES

When your device arrives, we let you know and start the repair. You'll get updates on its progress.

6 • PAY AND RECEIVE

When the repair is done, we send a final invoice. You pay online, and we post your device back to you with tracking.

Before you post your device

  • Back up your data. Repairs can involve resetting the device, and we can't be responsible for data loss.
  • Remove accessories. Take off the case and remove your SIM and memory cards.
  • Pack it securely. Wrap the device in bubble wrap and place it in a sturdy box.
  • Include your confirmation. Add a printed copy of the confirmation email we sent you.
  • Use a tracked courier. Choose a service with tracking and signature on delivery.

Postage and care of your device

You pay the postage to send your device to us. After the repair, we send it back to you with tracking.

Please pack your device carefully. Damage caused in transit to us, for example by poor packaging, isn't covered by our repair warranty. Once your device arrives with us, it is in our care.

Collecting your device

We'll tell you when your repaired device is ready and what is owing. Please pay and collect it, or arrange its return, promptly. Our repairs are subject to the Disposal of Uncollected Goods Act 1967 (Qld). If a device is not paid for and collected within 6 months of our notice that it is ready, we may sell it as that Act allows, after giving you written notice.

Warranty and your rights

Mail-in repairs have the same 3-month warranty as every Phone Chase repair. See our Repair Warranty for what's covered. Your rights under the Australian Consumer Law always apply.

Questions?

Email hello@phonechase.co or call 0485 685 983.

Need a Repair? Let’s Get It Fixed!

Tell us what’s happening and we’ll help you find the best solution for your device.

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Your name

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Email address

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Mobile number

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Device information

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What needs fixing?

Fast turnaround · Clear pricing · Quality parts · Warranty-backed service