SURFERS PARADISE · GOLD COAST

Phone, Tablet & Computer Repairs in Surfers Paradise, Gold Coast

Phone Chase provides phone, tablet and computer repairs in Surfers Paradise, helping customers across the Gold Coast with cracked screens, battery problems, charging faults and devices that aren’t working as they should.

We repair iPhones, Samsung phones, iPads, selected Android tablets, Windows laptops, desktop PCs, MacBooks and iMacs. Repair options depend on your model, the fault and the availability of suitable parts.

Visit our Surfers Paradise shop or tell us about your device. We’ll explain the available options, any assessment charges and the expected turnaround before you decide how to proceed.

  • 500+ five-star Google reviews
  • Phone, Tablet & Computer
  • Quality Parts & Warranty
REQUEST A REPAIR ESTIMATE0485 685 983

Choose Your Repair Service

Select your device below to explore the repairs, supported brands and service options available at Phone Chase.

  • Phone Repairs

    Get help with phone screen repairs, battery replacement, back glass damage and charging problems, along with camera, speaker and microphone faults. We repair iPhone, Samsung Galaxy, Google Pixel, OPPO and other supported phone brands, subject to model and parts availability.

    Explore Phone Repairs

  • iPad & Tablet Repairs

    We provide iPad and tablet repairs for cracked screens, unresponsive touchscreens, worn batteries and charging faults. We work on Apple iPad, iPad Air, iPad Pro and iPad mini, along with selected Samsung Galaxy Tab, Lenovo and Microsoft Surface models.

    Explore Tablet Repairs

  • Computer & Laptop Repairs

    We assess Windows laptop, desktop PC, MacBook and iMac problems, including screen damage, battery faults, charging issues, overheating and slow performance. We also help with supported software problems, upgrades and data transfer. Tell us your model or custom PC specifications so we can discuss your options.

    Explore Computer Repairs

How Our Repair Service Works

  1. 1

    Tell Us About Your Device

    Use our repair estimate form, call us or visit our Surfers Paradise shop. Share your device brand, model and the problem you’re experiencing. Let us know about any drops, liquid exposure, previous repairs or important files on the device.

  2. 2

    Review Your Repair Options

    Some repairs can be estimated from the model and symptoms. Other faults need an assessment before we can recommend the work required. We’ll explain any assessment charges, suitable parts options and the proposed repair cost before you approve the repair.

  3. 3

    Repair, Testing & Collection

    Once you approve the work, we carry out the agreed repair and test the repaired functions. We’ll keep you informed about the expected timeframe and explain the repair warranty and any relevant care advice when your device is ready.

Repair Costs, Parts & Warranty

Repair pricing depends on your device, the fault and the parts required. A screen replacement, battery repair and complex power fault can involve very different work. Send us your model and a description of the problem for a personalised estimate.

If further assessment is required, we’ll explain the applicable charges before proceeding. The initial estimate may need to be revised if assessment reveals additional faults; we’ll discuss any proposed changes with you before carrying out extra work.

We explain the replacement parts available for your device, including quality aftermarket and genuine/OEM options where available. Your quote will identify the proposed option so you can make an informed decision.

Our repairs include a 3-month warranty covering faulty replacement parts and repair workmanship, subject to our repair warranty terms. Ask about optional 6- or 12-month warranty upgrades for your repair.

READ REPAIR WARRANTY TERMS
Cracked phone on a repair bench with precision screwdrivers

Request a Repair Estimate

Tell us your device brand, model and what’s going wrong. Whether you need a phone screen replacement, help with an iPad that won’t charge or an assessment of a laptop that won’t start, we’ll review your enquiry and explain the next step.

Step 1 of 4

Your name

Step 2 of 4

Email address

Step 2 of 4

Mobile number

Step 3 of 4

Device information

Step 4 of 4

What needs fixing?

Fast turnaround · Clear pricing · Quality parts · Warranty-backed service

DON'T TAKE OUR WORD FOR IT... TAKE THEIRS!

Personal Service. Practical Advice

I know how disruptive it can be when the device you rely on stops working. Whether it’s your phone, your child’s tablet or the computer you use for work, you deserve clear advice about what can be done.

At Phone Chase, I focus on careful workmanship, suitable replacement parts and testing the repaired functions before returning your device. I’ll explain your options and help you decide whether a repair makes sense for its condition and your needs.

If you’re unsure what’s wrong or which model you have, get in touch. We can start with what you know and work out the next step together.

Marco, Phone Chase

Repair Service FAQs

Do I Need an Appointment for a Repair?

Walk-ins and bookings are welcome during trading hours. If you’re travelling to our Surfers Paradise shop, contact us first with your device model and the problem. We can discuss parts availability and whether an assessment is needed before confirming the next step.

Do You Charge for Diagnostics or Assessments?

Assessment charges depend on the device and the investigation required. Quick checks are free when no opening or extensive troubleshooting is needed. Water-damaged or dead devices, including phones, tablets and computers, require a $99 diagnostic fee, charged upfront to cover our time and resources. It is credited toward the total repair cost if you go ahead, and is non-refundable if you decide not to proceed.

How Long Will My Repair Take?

Turnaround depends on your device, the fault, parts availability and the testing required. Most phone repairs (usually screens, batteries, charging ports and back glass) are done while you wait within 15–30 minutes when the part is in stock. If a part has to be ordered for next-day delivery, the repair is usually done within the hour once it arrives. Tablet, computer and more complex repairs may take longer. We’ll discuss the expected timeframe for your repair.

Should I Back Up My Device Before a Repair?

Yes. Back up your device beforehand if you can. Many hardware repairs do not require erasing files, but data preservation cannot be guaranteed. Tell us about important photos, documents or other files when you enquire. We’ll discuss any proposed reset or software work that could affect your data before proceeding.

Is My Device Worth Repairing?

That depends on its age, condition, repair cost and how you use it. We’ll explain the proposed repair and any relevant limitations so you can compare repairing your device with replacing it. An assessment may be needed before we can give you a useful recommendation.

Visit our Surfers Paradise Repair Shop

Visit Phone Chase for phone, tablet and computer repairs in Surfers Paradise, Gold Coast. We welcome customers from Main Beach, Broadbeach, Broadbeach Waters, Bundall, Southport and Chevron Island, as well as the wider Gold Coast.

Our shop is your drop-off and collection point. If you’re travelling to see us, contact us first so we can discuss your device, parts availability and the expected turnaround.

Phone Chase

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Can’t Visit the Shop?

We also accept mail-in repairs from across Australia. Contact us before sending your phone, tablet or computer so we can confirm whether we can assess your device and explain the packing and delivery requirements.

How Mail-In Repairs Work

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