Privacy policy

Last updated: 21 October 2026

Phone Chase (ABN 92 231 544 651) respects your privacy. This policy explains what personal information we collect through phonechase.co and in our Surfers Paradise store, how we use it, who we share it with, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Phone Chase, Shop 39 (The Mark Centre), 3-15 Orchid Avenue, Surfers Paradise QLD 4217
Phone: 0485 685 983
Email: hello@phonechase.co

What we collect

  • Contact details: your name, email address, phone number, and billing and delivery addresses.
  • Order details: what you bought, when, how it was delivered and your order history. Payments are handled by our payment providers, and we don't see or store your full card number.
  • Repair and device details: the make, model, fault and condition of your device, your quote and repair history, and any photos or messages you send us. We do not need your passcode unless a repair requires it, and we will tell you if so.
  • Selling and trade-ins: device details and, where the law requires, identification and records of the seller.
  • Messages and enquiries: what you tell us by email, phone, social media or the forms on our site.
  • Website data: your IP address, browser and device type, pages viewed, and how you found us, collected using cookies and similar technologies.
  • Reviews: any review you choose to post.

How we use your information

  • To process and deliver orders, handle returns, refunds and warranty claims, and provide repairs.
  • To buy devices from you and check that they are not lost or stolen.
  • To answer your questions and give you support.
  • To detect and prevent fraud, and to keep our site and customers safe.
  • To improve our website, products and services.
  • To send you marketing, such as news or offers, if you've signed up or we're otherwise allowed to. You can unsubscribe at any time using the link in our emails, or by contacting us.
  • To meet our legal and record-keeping obligations.

Who we share it with

We only share personal information as needed to run our business. This includes:

  • Shopify, which hosts our online store.
  • Payment providers, including buy now pay later providers such as Afterpay if you choose them.
  • Delivery providers, such as Australia Post, so they can deliver your order.
  • Service providers for forms, email, reviews, analytics and advertising (for example Formspree, Google and Judge.me).
  • Our professional advisers, such as our accountant.
  • Government or law enforcement where the law requires or allows it.

We don't sell your personal information.

Overseas disclosure

Some of our providers store or process information outside Australia, including in the United States and Canada. We choose providers that have their own security and privacy commitments, but we can't control how overseas companies handle information once it is held by them.

Cookies and tracking

We use cookies and similar technologies to keep the site working, remember your cart, understand how the site is used, and measure our advertising. You can block or delete cookies in your browser settings. Some features, such as the cart, may not work without them. Shopify explains the cookies it uses at shopify.com/legal/cookies.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online system is perfectly secure, so please avoid sending sensitive information, such as card numbers or passwords, by email. We keep information only as long as we need it for the purposes above or the law requires, and then delete or de-identify it.

Access, correction and your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we're allowed to. We may need to verify your identity first. Contact us using the details above.

Complaints

If you have a concern about how we've handled your information, contact us and we'll respond promptly. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Children

Our site is not aimed at children, and we don't knowingly collect their personal information. If you think a child has given us personal information, contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with its "last updated" date.

Contact us

Email hello@phonechase.co or call 0485 685 983.