We stand behind the accessories we sell. This page explains our accessories warranty. For change of mind and refunds, see Returns & Refunds.
30-day accessories warranty
Accessories come with a 30-day limited warranty against manufacturing defects, from the date of purchase. If an accessory arrives faulty or develops a fault in normal use within 30 days, we'll replace it, exchange it, or give you store credit or a refund, depending on the fault.
What's not covered
- Damage from drops, liquids, misuse or normal wear and tear.
- Use with unsuitable devices or chargers.
After 30 days
Please still get in touch. Your rights under the Australian Consumer Law continue after 30 days. Where an accessory should reasonably have lasted longer, we'll look at it case by case.
How to make a claim
- Email hello@phonechase.co or call 0485 685 983. Include your order number and a photo or description of the fault.
- We reply with a Return Merchandise Authorisation (RMA) and instructions.
- Send the item with tracked postage. We cover the postage for approved faulty-item claims.
We never charge a restocking fee on faulty goods.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is in addition to those rights and doesn't limit them.
