GUARANTEE & WARRANTY POLICY [Accessories]

At Phone Chase, we stand by the quality of our accessories.

We want you to be satisfied with your purchase. This policy covers both change of mind and defective items to ensure a fair and hassle-free experience.

Returns & Exchanges

48-Hour Refund
You may return an item for a refund within 48 hours of receiving it (minus applicable restocking fees).

7-Day Store Credit
Returns made after 48 hours (up to 7 days) are eligible for store credit.

To qualify for a return or exchange, items must be:

  • Unused, in original packaging, with all accessories included
  • Not a final sale item (e.g. personalised items, gift cards)
  • Returned with shipping paid by the customer, unless faulty or incorrect

Restocking Fee
Please note that all returns, exchanges, and change-of-mind requests are subject to a 20% restocking fee, which will be deducted from your final refund or store credit amount.

Warranty for Defective or Faulty Accessories

All accessories come with a 3-month warranty covering manufacturing defects.

If your accessory develops a fault or defect, we will offer:

  • Replacement, exchange, or store credit, depending on the issue

We can also assist outside of the 3-month warranty period — please contact us if you experience a problem and we'll assess the best solution for your case.

This warranty applies to:

  • Items that arrive damaged or defective
  • Accessories that develop a functional issue during normal use

How to Initiate a Return or Warranty Claim

To start a return or warranty claim:

  • Email us at contact@phonechase.co within the applicable period to request a Return Merchandise Authorisation (RMA)
  • Use a trackable shipping method for all returns
  • Items returned used, damaged, or missing parts will be rejected and are not eligible for a refund.

Final Sale Items

Items marked as final sale cannot be returned, unless they arrive damaged or defective.

Need Help?

For any questions or support, please contact us at contact@phonechase.co.

Policy Updates

By purchasing from Phone Chase, you agree to this policy.
We reserve the right to update this policy at any time.