MAIL-IN POLICY & PROCEDURE [Repair Service]

1 • REQUEST A REPAIR ESTIMATE

Use our Repair Estimate Form to provide details about your device and the issue. Attach any photos or videos to help us assess the problem.

2 • REVIEW YOUR QUOTE

Once we receive your request, our team will provide a detailed estimate within 1-2 business days. If you’re happy with the quote, confirm your repair by replying to the email.

3 • PREPARE YOUR DEVICE FOR SHIPPING

Backup Your Data: Ensure all important data is backed up, some repairs may involve resetting the device. Do not worry, loss of data is usually less than 1%.

Remove Accessories: Please remove cases, SIM cards, SD cards, and other accessories.

Secure Packaging: Use bubble wrap to protect your device. Place it in a sturdy box to avoid damage during transit. Include a printed copy of the confirmation email we sent you.

4 • SHIP YOUR DEVICE

Use a reliable courier service with tracking and signature on delivery for peace of mind.

Shipping details, including the address, will be provided once the repair quote is approved and the booking is confirmed.

5 • TRACKING AND UPDATES

Once we receive your device, we’ll notify you and start the repair. You’ll receive updates on the progress.

6 • PAYMENT AND RETURN

After the repair is completed, we’ll send you a final invoice. Payments can be made online.

Upon receiving payment, your device will be shipped back to you with tracking.