MAIL-IN POLICY & PROCEDURE [Repair Service]


Mail-in Phone Repair service - box

Step 1: REQUEST A REPAIR ESTIMATE

  • Use our Repair Estimate Form to provide details about your device and the issue. Attach any photos or videos to help us assess the problem.

Step 2: REVIEW YOUR QUOTE

  • Once we receive your request, our team will provide a detailed estimate within 1-2 business days. If you’re happy with the quote, confirm your repair by replying to the email.

Step 3: PREPARE YOUR DEVICE FOR SHIPPING

  • Backup Your Data: Ensure all important data is backed up, as repairs may involve resetting the device. Do not worry, loss of data is usually less than 1%.
  • Remove Accessories: Please remove cases, SIM cards, memory cards, and other accessories.
  • Secure Packaging:
    • Use bubble wrap to protect your device.
    • Place it in a sturdy box to avoid damage during transit.
    • Include a printed copy of the confirmation email we sent you.

Step 4: SHIP YOUR DEVICE

  • Use a reliable courier service with tracking and signature on delivery for peace of mind.
  • Shipping details, including the address, will be provided once the repair quote is approved and the booking is confirmed.

Step 5: TRACKING AND UPDATES

  • Once we receive your device, we’ll notify you and start the repair. You’ll receive updates on the progress.

Step 6: PAYMENT AND RETURN

  • After the repair is completed, we’ll send you a final invoice. Payments can be made online.
  • Upon receiving payment, your device will be shipped back to you with tracking.

Important Notes:

  • Customers are responsible for shipping costs to our location.
  • Ensure your device is well-packed; we are not liable for damages incurred during transit.
  • Devices unclaimed for more than 90 days after repair will incur storage fees or be disposed of.

 

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