MAIL-IN POLICY & PROCEDURE [Repair Service]

1 • REQUEST A REPAIR ESTIMATE

  • Use our Repair Estimate Form to provide details about your device and the issue. Attach any photos or videos to help us assess the problem.

2 • REVIEW YOUR QUOTE

  • Once we receive your request, our team will provide a detailed estimate within 1-2 business days. If you’re happy with the quote, confirm your repair by replying to the email.

3 • PREPARE YOUR DEVICE FOR SHIPPING

  • Backup Your Data: Ensure all important data is backed up, some repairs may involve resetting the device. Do not worry, loss of data is usually less than 1%.
  • Remove Accessories: Please remove cases, SIM cards, SD cards, and other accessories.
  • Secure Packaging: Use bubble wrap to protect your device. Place it in a sturdy box to avoid damage during transit. Include a printed copy of the confirmation email we sent you.

4 • SHIP YOUR DEVICE

  • Use a reliable courier service with tracking and signature on delivery for peace of mind.
  • Shipping details, including the address, will be provided once the repair quote is approved and the booking is confirmed.

5 • TRACKING AND UPDATES

  • Once we receive your device, we’ll notify you and start the repair. You’ll receive updates on the progress.

6 • PAYMENT AND RETURN

  • After the repair is completed, we’ll send you a final invoice. Payments can be made online.
  • Upon receiving payment, your device will be shipped back to you with tracking.

Important Notes:

Customers are responsible for shipping costs to our location.

Ensure your device is well-packed; we are not liable for damages incurred during transit.

Devices unclaimed for more than 90 days after repair will incur storage fees or be disposed of.

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