Shipping Policy

Thank you for visiting and shopping with us.

Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Australia

New Zealand

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
Tracking numbers are usually active within 24 hours.

Customs, Duties, and Taxes

Phone Chase is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).

Damages

Phone Chase is not liable for any products damaged or lost during shipping.

If you receive your order damaged, please contact the shipping carrier directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Address: Shop 39 (The Mark Centre), 3–15 Orchid Avenue, Surfers Paradise QLD 4217
Email: contact@phonechase.co