Thanks for shopping with Phone Chase. Here's how and when your order gets to you.
Processing time
Orders are processed within 1 to 3 business days. We don't ship or deliver on weekends or public holidays. If we're busy, dispatch may take a few extra days. If there's a significant delay, we'll contact you by email or phone.
Shipping within Australia
| Method | Estimated delivery | Cost |
|---|---|---|
| Orders over $70 | 3 to 7 business days | FREE |
| Standard | 3 to 7 business days | $10 |
| Express | 1 to 4 business days | $15 |
Australian orders are sent with Australia Post, with tracking.
Shipping to New Zealand
| Method | Estimated delivery | Cost |
|---|---|---|
| Orders over $100 AUD | 5 to 10 business days | FREE |
| Standard | 5 to 10 business days | $15 AUD |
| Express | 3 to 6 business days | $20 AUD |
Delivery times are estimates. Your shipping cost is shown at checkout.
Tracking
When your order ships, we email you a confirmation with your tracking number. Tracking is usually active within 24 hours.
Damaged or lost parcels
If your order arrives damaged or goes missing, contact us with your order number. For damage, please keep the packaging and send photos of the item and the box. We'll sort it out with the carrier and arrange a resolution for you. You don't need to chase the carrier yourself.
Customs, duties and taxes
For New Zealand orders, any customs, duties or taxes charged during or after shipping are the customer's responsibility.
Returns
See our Returns & Refunds page for how to return an order.
Contact us
PHONE CHASE
Shop 39 (The Mark Centre)
3-15 Orchid Ave,
Surfers Paradise QLD 4217
Phone: 0485 685 983
Email: hello@phonechase.co
