Refund policy

At Phone Chase, we stand by the quality of our accessories and want you to be satisfied with your purchase. Our policy covers both change of mind and defective items, ensuring a fair and hassle-free experience.

Returns & Exchanges

• 48-Hour Refund: You may return an item for a full refund within 2 days of receiving it.
• 7-Day Store Credit: Returns after 2 days (up to 7 days) are eligible for store credit.

To qualify, the item must be:

• Unused, in original packaging, with all accessories included.
• Not a final sale product (e.g., personalised items, gift cards).
• Returned with shipping paid by the customer, unless faulty or incorrect.

Warranty for Defective or Faulty Accessories

If your accessory develops a fault or defect, we will provide:

• A replacement, exchange, or store credit, depending on the issue.
• Assistance even after 30 days, contact us if you experience a problem, and we’ll assess the best solution.

This applies to:

• Items that arrive damaged or defective.
• Accessories that develop a functional issue during normal use.

How to Initiate a Return or Warranty Claim

• Email us at contact@phonechase.co within the applicable period to request a Return Merchandise Authorisation (RMA).
• Use a trackable shipping method for returns.
• Items returned damaged, used, or missing parts may incur a 20% restocking fee.
• Final Sale Items

Items marked as final sale cannot be returned unless defective or damaged upon arrival.

Need Help?

For any questions, reach out to contact@phonechase.co.

By purchasing from us, you agree to this policy. We reserve the right to update it as needed.