SURFERS PARADISE · GOLD COAST

Request a Repair Estimate on the Gold Coast

Need a phone, tablet, laptop or computer repair? Tell us about your device and what you need help with. Our Surfers Paradise shop also handles enquiries about PC builds and upgrades, data transfers, recovery attempts and device assessment reports.

  • 500+ five-star Google reviews
  • Costs explained
  • Local Surfers Paradise shop
  • 3-month repair warranty
REQUEST A REPAIR ESTIMATE0485 685 983

Repairs & Services You Can Enquire About

Use the form for any of the services below. If you’re unsure what your device needs, describe the problem and we’ll help you work out the next step.

  • Phone Repairs

    Get help with phone screen repairs, battery replacement, back glass damage and charging problems, along with camera, speaker and microphone faults. We repair iPhone, Samsung Galaxy, Google Pixel, OPPO and other supported phone brands, subject to model and parts availability.

    Explore Phone Repairs

  • iPad & Tablet Repairs

    We provide iPad and tablet repairs for cracked screens, unresponsive touchscreens, worn batteries and charging faults. We work on Apple iPad, iPad Air, iPad Pro and iPad mini, along with selected Samsung Galaxy Tab, Lenovo and Microsoft Surface models.

    Explore Tablet Repairs

  • Computer & Laptop Repairs

    We assess Windows laptop, desktop PC, MacBook and iMac problems, including screen damage, battery faults, charging issues, overheating and slow performance. We also help with supported software problems, upgrades and data transfer. Tell us your model or custom PC specifications so we can discuss your options.

    Explore Computer Repairs

  • Custom PC Builds & Upgrades

    Plan a gaming PC, home computer or work setup around your needs and budget. We can discuss component choices, assembly and suitable upgrades for an existing desktop.

    Explore Custom Build PCs

  • Data Recovery, Transfers & Backup Help

    Help moving photos and files, setting up backups and attempting recovery from supported devices. Complex recovery cases may need specialist assistance; recovery cannot be guaranteed.

    Explore Data Services

  • Device Diagnostics & Assessment Reports

    Device fault assessments, damage reports for insurance enquiries and bank-requested device inspection reports. Share the organisation’s requirements first; the insurer or bank decides whether a report meets its requirements.

    Explore Diagnostics and Assessment Reports

How your repair estimate works

  1. 1

    Tell Us About Your Device

    Use our repair estimate form, call us or visit our Surfers Paradise shop. Share your device brand, model and the problem you’re experiencing. Let us know about any drops, liquid exposure, previous repairs or important files on the device.

  2. 2

    Review Your Repair Options

    Some repairs can be estimated from the model and symptoms. Other faults need an assessment before we can recommend the work required. We’ll explain any assessment charges, suitable parts options and the proposed repair cost before you approve the repair.

  3. 3

    Repair, Testing & Collection

    Once you approve the work, we carry out the agreed repair and test the repaired functions. We’ll keep you informed about the expected timeframe and explain the repair warranty and any relevant care advice when your device is ready.

Cracked phone on a repair bench with precision screwdrivers

Need a Repair? Let’s Get It Fixed!

Tell us what’s happening and we’ll help you find the best solution for your device.

Step 1 of 4

Your name

Step 2 of 4

Email address

Step 2 of 4

Mobile number

Step 3 of 4

Device information

Step 4 of 4

What needs fixing?

Clear advice · Costs explained · Work agreed before we proceed

DON'T TAKE OUR WORD FOR IT... TAKE THEIRS!

Visit our Surfers Paradise Repair Shop

Visit Phone Chase for phone, tablet and computer repairs in Surfers Paradise, Gold Coast. We welcome customers from Main Beach, Broadbeach, Broadbeach Waters, Bundall, Southport and Chevron Island, as well as the wider Gold Coast.

Our shop is your drop-off and collection point. If you’re travelling to see us, contact us first so we can discuss your device, parts availability and the expected turnaround.

Phone Chase

GET DIRECTIONS

Can’t Visit the Shop?

We also accept mail-in repairs from across Australia. Contact us before sending your phone, tablet or computer so we can confirm whether we can assess your device and explain the packing and delivery requirements.

How Mail-In Repairs Work

Repair Estimate FAQs

Is an online estimate the final repair price?

An initial estimate is based on the details you provide. Some faults need an inspection before the work and price can be confirmed. We’ll explain any assessment charges and seek your approval before carrying out paid work.

Do You Charge for Diagnostics or Assessments?

Assessment charges depend on the device and the investigation required. Quick checks are free when no opening or extensive troubleshooting is needed. Water-damaged or dead devices, including phones, tablets and computers, require a $99 diagnostic fee, charged upfront to cover our time and resources. It is credited toward the total repair cost if you go ahead, and is non-refundable if you decide not to proceed.

Can I enquire if I don’t know the model or the problem?

Yes. Enter ‘Not sure’ for the model and describe what you can see or what happens when you use the device. If your brand is not listed, select ‘Other’. You don’t need to diagnose the fault yourself.

How long will the repair or service take?

Timing depends on the device, fault, parts availability and the work required. Most common repairs (usually screens, batteries, charging ports and back glass) are done while you wait within 15–30 minutes when the part is in stock. More complex work can take longer. We’ll discuss the expected timeframe once we understand your request.

What warranty applies to my repair?

Our repair warranty covers eligible parts and workmanship under the repair warranty terms. Coverage depends on the work carried out. We’ll explain what applies to your repair; data services, reports and general tech help are different services and are not a guarantee of recovery or third-party approval.